Privacy policy
Last updated: 25 August 2026
DigitalDelSol respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how DigitalDelSol (“DigitalDelSol”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, contact us, subscribe to our communications, purchase a service or otherwise interact with us.
This policy is intended to comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and relevant Spanish and European Union privacy laws.
1. Who We Are
DigitalDelSol provides website design, website development, website care and related digital services to businesses.
Website: digitaldelsol.es
Email: hola@digitaldelsol.es
Location: Marbella, Spain
For the purposes of applicable data protection law, DigitalDelSol is the data controller in relation to the personal data described in this Privacy Policy, unless otherwise stated.
2. Personal Data We May Collect
We may collect personal information when you:
- Visit our website
- Contact us through a contact form
- Contact us by email
- Contact us through WhatsApp
- Purchase a website package or other service
- Complete a client onboarding form
- Subscribe to our newsletter or marketing communications
- Request information or support
- Interact with our website or digital services
The personal information we collect may include:
- Name
- Business name
- Email address
- Telephone or WhatsApp number
- Billing information
- Business address
- Website address
- Domain information
- Information about your business
- Website project requirements
- Content and materials submitted for a website project
- Communications between you and DigitalDelSol
- Marketing preferences
- Technical information relating to your use of our website
We will only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Information You Provide for Website Projects
Clients may provide information through our onboarding process in order for us to design and build their website.
This may include:
- Business details
- Contact information
- Logos and branding
- Photographs
- Business descriptions
- Menus
- Products or service information
- Opening hours
- Social media accounts
- Booking details
- Domain information
- Website login or access details where required
- Other information relevant to the project
Clients should avoid sending sensitive personal information unless it is genuinely necessary for the project.
Where clients provide personal information relating to their own customers, staff or other third parties, the Client is responsible for ensuring that they have a lawful basis to provide that information to DigitalDelSol.
4. Automatically Collected Information
When you use our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Pages visited
- Time spent on the website
- Referring website
- Interaction with website features
- Cookie and analytics information
This information may be collected through cookies, analytics tools and similar technologies.
For further information, please see our Cookie Policy.
5. How We Use Personal Data
We may use personal data for the following purposes:
To Provide Our Services
We use personal information to:
- Process website package orders
- Manage client projects
- Design and build websites
- Communicate about projects
- Provide support
- Provide Website Care services
- Manage payments and invoices
- Deliver services requested by the Client
To Respond to Enquiries
We may use your contact details and the information you provide to respond to enquiries submitted through our website, email or WhatsApp.
To Manage Our Client Relationship
We may use personal information to:
- Send project updates
- Request content or approvals
- Provide invoices
- Respond to support requests
- Maintain business records
- Communicate about ongoing services
To Improve Our Website and Services
We may use technical and analytics information to understand how visitors use our website and to improve:
- Website design
- Website performance
- Navigation
- User experience
- Marketing
- Services and content
Marketing Communications
Where permitted by law, we may send marketing emails containing website, SEO, Google Business or other digital marketing information.
We will only send electronic marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us directly.
6. Legal Bases for Processing
Under the GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following legal bases:
Contract
We process personal information where necessary to provide a service you have purchased or to take steps at your request before entering into a contract.
For example:
- Processing a website package order
- Managing a website project
- Communicating about your project
- Providing support
Consent
We may rely on your consent where appropriate, including for certain marketing communications and non-essential cookies.
You may withdraw your consent at any time.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your privacy rights.
This may include:
- Responding to business enquiries
- Managing client relationships
- Improving our services
- Preventing misuse or fraud
- Protecting our website and systems
Legal Obligation
We may process and retain personal information where required to comply with legal, accounting, tax or regulatory obligations.
7. Payments
Payments may be processed through third-party payment providers.
DigitalDelSol may receive information such as:
- Name
- Billing details
- Payment status
- Transaction reference
- Amount paid
We do not normally receive or store complete credit or debit card details where payments are processed by a third-party payment provider.
Payment providers process your information in accordance with their own privacy policies and legal obligations.
8. Third-Party Service Providers
We may use third-party companies and platforms to help operate our business and provide our services.
These may include providers of:
- Website hosting
- E-commerce services
- Payment processing
- Website forms
- Client onboarding forms
- Email services
- Newsletter and email marketing
- Analytics
- Domain registration
- Cloud storage
- Booking systems
- Customer support
- Accounting or invoicing
- Social media services
These providers may process personal data on our behalf or as independent data controllers.
Where required, we take reasonable steps to ensure that third-party processors provide appropriate data protection safeguards.
9. Shopify
Our website may use Shopify to provide website and e-commerce functionality.
When you browse our website, submit information or purchase a service, certain personal information may be processed through Shopify’s systems.
Shopify may process information in accordance with its own privacy policies and data protection arrangements.
Where Shopify acts as a processor on our behalf, we remain responsible for determining the purpose for which your information is used.
10. WhatsApp
If you choose to contact DigitalDelSol through WhatsApp, your communication may be processed by WhatsApp and its associated service providers.
Information processed may include:
- Your telephone number
- Profile information visible through WhatsApp
- Message content
- Images, documents or other information you send
WhatsApp’s own privacy policy also applies to your use of its service.
You are not required to use WhatsApp and may contact DigitalDelSol by email instead.
11. Email
If you communicate with DigitalDelSol by email, we may retain your messages and contact details where necessary to respond to your enquiry, manage your project or maintain appropriate business records.
Email services may be provided by third-party service providers.
12. Newsletter and Marketing
If you subscribe to our newsletter, we may collect:
- Your email address
- Subscription status
- Information about interactions with our emails
We may use this information to send you relevant marketing or informational emails.
You can unsubscribe at any time.
We may retain a record of your unsubscribe request to ensure that we respect your marketing preference.
13. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for:
- Essential website functionality
- Website security
- Remembering preferences
- Analytics
- Performance measurement
- Marketing
Where required by law, non-essential cookies will only be used after obtaining appropriate consent.
For more information, please see our Cookie Policy.
14. Sharing Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary with:
- Website and hosting providers
- Payment providers
- Email and communication providers
- Form and onboarding providers
- Analytics providers
- Professional advisers
- Accountants or tax advisers
- IT or technical service providers
- Government authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
15. International Data Transfers
Some of our third-party service providers may store or process personal data outside Spain or the European Economic Area.
Where personal data is transferred outside the EEA, we will rely on appropriate legal safeguards where required.
These may include:
- European Commission adequacy decisions
- Standard Contractual Clauses
- Other legally recognised transfer mechanisms
16. How Long We Keep Personal Data
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- The duration of a client relationship
- The need to provide ongoing services
- Legal requirements
- Tax and accounting requirements
- Potential legal claims
- Security requirements
For example, financial and transaction records may need to be retained for a period required by applicable tax or accounting law.
Project communications and materials may also be retained where necessary to provide continuing support or maintain appropriate business records.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
17. Data Security
DigitalDelSol takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.
Clients are responsible for protecting passwords and account credentials they use in connection with their websites or third-party services.
18. Your Data Protection Rights
Under the GDPR, you may have the following rights:
Right of Access
You may request information about the personal data we hold about you.
Right to Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
Right to Erasure
You may ask us to delete your personal information in certain circumstances.
This right is not absolute, and we may need to retain certain information where required by law or for legitimate business reasons.
Right to Restrict Processing
You may ask us to restrict the processing of your personal information in certain circumstances.
Right to Data Portability
Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.
Right to Object
You may object to certain types of processing, including processing based on legitimate interests and direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
19. Exercising Your Rights
If you would like to exercise any of your data protection rights, please contact:
DigitalDelSol
Email: hola@digitaldelsol.es
We may need to verify your identity before responding to certain requests.
We will respond to valid requests within the timeframe required by applicable law.
20. Complaints
If you believe that your personal information has not been handled appropriately, please contact DigitalDelSol first so that we can try to resolve your concern.
You also have the right to lodge a complaint with the relevant data protection supervisory authority.
In Spain, the relevant authority is generally the Agencia Española de Protección de Datos (AEPD).
21. Children’s Privacy
DigitalDelSol’s website and services are intended for businesses and adults.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been collected without an appropriate legal basis, we will take reasonable steps to delete it.
22. Links to Other Websites
Our website may contain links to third-party websites or services.
DigitalDelSol is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our website
- Changes to third-party providers
- Changes to legal or regulatory requirements
The latest version will be published on this page.
The date at the top of the policy indicates when it was last updated.
24. Contact Us
If you have questions about this Privacy Policy or how DigitalDelSol handles personal information, please contact:
DigitalDelSol
Marbella, Spain
Email: hola@digitaldelsol.es
Website: digitaldelsol.es